Summary: Customer satisfaction, time to market, advancement and maintenance expenses are decreased by implementing sound quality practices. High quality in banking programs, then is well worth the effort. Initiatives require proper QA preparation, complete documentation and processes to validate requirements to achieve results that evolve with changing customer expectations and enhance development and maintenance efficiency. A successful, well-defined and documented QA strategy is attained by following quality industry standards and using the PDCA cycle to increasingly improve the quality assurance process.
Key Takeaways: Quality controls at management level are commonly grouped into four phases: Plan, Do, Check and Act. Key activities for ensuring quality within banking initiatives are establishing the QA strategy, distinguishing the differences between a test plan and test strategy, developing quality assurance activities to implement, verifying requirements, use of a requirements traceability index and FMEA.